YellowShield Buyers Guarantees

  • Service Pledge - Response within 45 minutes of enquiry.

  • Rapid Delivery - Next day dispatch for orders received before noon.

  • Total Satisfaction Guarantee - 100% refund if not totally satisfied.

  • Unbeatable Prices - If you find a lower advertised price we will beat it. 

  • Quality Guarantee - Our products are tested and certified to the appropriate standards.

YellowShield Promise

The world of spill containment can seem like a minefield with all legislation that exists. Making sure you have the right equipment in place to meet your requirements can seem awfully complicated. It's not. If you're unsure about what products you need then talk to us. We only deal in spill containment so we know our products and the legislation surrounding them inside out, back to front. We'll make sure you get exactly what you need as well as making sure you don't buy anything you don't.

YellowShield Service Pledge

Our technically competent staff undertake to respond to your e-mails or telephone calls within 45 minutes within normal working hours.Our normal working hours are between 09:00 & 17:00 Monday to Friday.

YellowShield Delivery Pledge

Many products now carry free delivery to the UK mainland. Other larger bulker items will be shipped at our standard rates, which can be calculated by entering your full postcode into our "Estimate Shipping and Tax" feature in the checkout.

We welcome offshore orders, and if you cannot find your shipping rate please do not hesitiate to call us. We'll be happy to help.

Huge Stock & Immediate Dispatch

Our large warehouse facility allows us to stock a vast range of absorbents, spill kits, chemical neutralisers, spill containment and wheelie bins at all times. We also offer made to order bunded tanks and stores. All stocked items are delivered within 3 working days from receipt of payment.

Delivery Cost for Standard Products:

  • Small surcharges may be applied to certain postcodes in the UK. Please enter your full postcode into the "Estimate Shipping" feature in our checkout for the full delivery costs.
  • Next day delivery is available for standard products at a cost of £30, irrespective of the size of the order.

  • Orders must be placed before midday for next day delivery.

  • Please call us on 0845 450 0556 if you require next day delivery on absorbent granules.

  • Please also be aware that if you are unavailable to accept delivery on the day of delivery, it is our courier's policy to leave the item(s) in a safe location. Your telephone number may be printed on the delivery note and passed on to our courier in the event that they need to contact you regarding your delivery however, it will NOT be passed to any other companies that are not related to your order.

YellowShield accepts no liability for products after they have been signed for as undamaged.

Standard Products exclude:

  • All Oil Storage Tanks

  • All Bunded Stores

  • All Granular Absorbents

  • All Workshop Storage Items

    • Wheelie Bins

    • Mobile Safety Steps

    • Hazardous Storage Cabinets

Delivery Cost for Non-Standard Products:

All other non standard products have individual delivery prices depending on your delivery postcode, please enter this into the "Estimate Shipping and Tax" box in the checkout to calculate your shipping rate.

Otherwise please just call us we'd be happy to arrange shipping to your required destination.

Speed of Delivery:

 Standard Delivery: 3 working days from dispatch.

  • Standard products will be dispatched once all funds have been recieved and cleared.

  • Polyethylene storage tanks are normally dispatched within 10 - 15 working days of receipt of payment.

  • Steel storage tanks and bunded stores are normally dispatched within 4-6 weeks of receipt of payment.

Next Working Day Delivery:

  • Standard products ordered before midday will be delivered next day provided all funds have cleared.

Please Note:

  • If you are paying via Pro-Forma invoice goods will not be dispatched until BACS / CHAPS / Cheque payment has been received and cleared. I.e. Lead times are valid from date of VAT Invoice and not Proforma Invoice.

Cancellations.

Returns Policy

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all of our new products. However, we regret that we cannot accept cancellations of pre-owned products. Our Sales Advisors will guide you through our Returns Policy and provide you with a printable personalised return label. To cancel this contract, please pack the relevant item securely, attach your personalised return label and send it to us with the delivery slip so that we receive it within 7 working days after the day of the date that the item was delivered to you. For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost. If you are unable to arrange your own return transport we will happily organise this for you using our own courier however a carriage charge will apply. You should be aware that, once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (e.g. fitting wheelie bin lid locks, paperslots etc). As soon as your items are received in to our stores, we will refund the relevant part of the purchase price for that item.

Free product samples.

Samples of our range of absorbent products will be provided free of Charge On request. This is only available on a selection of products. Please contact YellowShield for clarification on which products free samples are available on.

YellowShield Unbeatable Prices.

Our prices are unbeatable.

If you find an equivalent individual product, advertised, in stock, and available in the UK at a lower price than ours, within 7 days of purchase, YellowShield will refund the difference in price upon receipt of:

  • Information on the equivalent product.

  • The source of your information.

  • A Written quotation to confirm their price.

Bulk discounts.

Please contact us for any and all Bulk Discounts.

YellowShield Quality Guarantee.

All absorbent products and spillkits have been tested in compliance with British Standard Institute standards and absorbent capacities are quoted according to BS 7959 absorbency standards.

All Polyethylene Bunded Tanks are OFTEC certified. Correct installation is essential to product safety and long life, please see our installation guide.